RETURN & EXCHANGR POLICY

Thank you for shopping at clothglob.

Our online shop provides unique, fashionable products from our independent designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction. If you are not satisfied with your purchase, please don’t hesitate to contact us at email: clothglob.service@gmail.com and request a refund. We will try our best to meet your request.

Order Cancellation

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.

Returns Policy

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or our transit station.

Fast Refund:

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Kind reminder: Any addresses on the parcel are not approved as the return address. Return packages should be authorized. Any return request not authorized by the customer service will not be honored. Except for the return refund, we need to return the fee after receiving the returned package. All other refunds that have been communicated with the customer service will be refunded to the corresponding account within 1-2 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at clothglob.service@gmail.com.
Please contact our Customer service at clothglob.service@gmail.com to get the return address.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.